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We are currently in the planning phase for the next release, we are investigating following areas. As we move forward we will update this post to reflect what we are working on short-term.  If there is anything missing or arguments to move things up, vote on product ideas or post a comment.

Web Help Desk is an important product in the SolarWinds portfolio. We have an engineering team dedicated to making improvements, adding features and fixing bugs.

As a mature product that satisfies the needs of most customers, the release cycle for this product will likely be slower than that of other products who are more quickly evolving. Our release cycles might be anywhere between 9 to 18 months depending on the number and complexity of the releases being added. SolarWinds is committed to Web Help Desk and will continue to improve it.

Here is a preview of some the features we are working on post v12.5;

• Unexpected Simplicity
  • In product efficiency enhancements focusing on Assets, Ticketing, Reservations, PO
    • Reservation capabilities within a ticket
    • Drag and Drop functionality within Tickets and FAQ - Based on this Idea in Thwack
    • Asset / PO Workflow Enhancement - Based on Feedback
    • Enhanced Search
      • Spotlight Searches within Modules - Example Adding a "General" Form Search box within Assets
• Application-Centric
  • Multi-Tech per Ticket
  • Parent / Child Time - Tracking
  • Bar-code - Asset Management
• Asset UI Re-Work - Next Gen UI (as recently performed on Dashboards)
• IOS Application updates - More to come on this as we progress through iterations but first task is to update to run on IOS 10
• Officially Building support for Office 365 - Many are using the MS-Exchange connector we had built for previous exchange versions and we are building in O365 support
• AWS/Azure/Docker - Market place packaging making it easier to stand up in the cloud.

We know many of you have both IPAM and UDT products and thus I'm glad to announce even better integration of these two products. The connecting point is IP Address conflict detection. For successful troubleshooting of IP Address conflict, you need two things:

1) detect MAC addresses and type of devices in a conflict (static, DHCP, overlaping scopes)

2) understand how are devices physically connected (who connected first, is it WiFi or Ethernet connection, what's the port).

IPAM and UDT have all the information you need to understand who is the origin user of IP address and who is causing the conflict. Plus, you can shut down port from web console if needed.

Here is how you may try our beta functionality and give us your feedback:

1)

2) Instal IPAM & UDT bundle on NON production environment (can be a virtual machine either)

3) Let IPAM to scan your network and detect conflict.

4) If conflict(s) was detected you may see new visuals on IPAM Summary page:

5) Click on IP Address and it find the details about history of IP address connections and ports:

In a case you have installed IPAM without UDT, you will see new UI without port information.

If you do not see information you need, something is missing or conflict is not detected as expected, please, let us know via this forum. Thanks again for your help with this beta.

Another IPAM beta is out, with new features that are waiting for your feedback: DNS mismatch, automatic PTR records, IPv6 active polling and MAC address identification in IPAM 4.2 Beta 1

thanks all for your previous input which helped us to create all that functionality.

We just baked new release of IPAM 4.3 , this time focused on those problems which requires information about end-point physical connectivity and history connections. For example what are devices in IP Address conflict and how are they connected? With this info you may connect to associate wireless access point or switch and block one of the end-points.

UDT also integrates better with IPAM in this bundle and can display IP Address information from within port detail page.

IPAM also fixes the formatting issue with PTR records on Windows and uses different (no additional domain name added).

You can download RC version from your customer portal or via this RC program

Are you awaiting new features we've been working on for IPAM 4.2? then I have a great news for you. Our IPAM 4.2 Release Candidate 1 is here and it's literally packed with new functionality. Here comes a quick overview on what's new:

1) Automatic IPv4 subnet discovery.

• No more obsolete information from spreadsheet during import, IPAM scans routing tables and gets your real list of subnets
• Automatic detection of default gateways speeds up your discovery process
• New interactive wizard which will help you organising new subnets from network discovery
• Uses read only & SNMP protocol - supports almost all L3 network devices.

2) Automated MAC -> HW Vendor translation

• Need monthly audit reports? IPAM resolve MAC to Vendor Icon and name automatically.
• Contains over 4500 vendors in up-to date internal database (doesn't need internet connectivity to resolve MAC)
• Looking for a specific device? Search for specific vendor name and IPAM shows you a list of assigned IP addresses

3) Improvements in DHCP and DNS management

• Speed-up your daily routine tasks - PTR records are created automatically with A or AAAA records on your DNS servers, no space for typos and mistakes.
• Problems with server availability? New DNS Mismatch UI that scans your DNS servers and shows you where you have mismatch in forward and revers DNS records
• Running DHCP in split-scope scenarios on multiple servers and want to see top utilised scopes before you run out of free IPs? New UI will tell you where you need to reclaim old IP addresses or re-size your DHCP scope

4) IPAM is now fully IPv6 compatible

• Did you deploy IPv6 networks and devices but you don't have up-to date network map of IPv6 addresses? IPAM has now IPv6 IP Address discovery. It scans routers and their NDS tables for all IPv6 traffic and automatically assign discovered IP Addresses into your IPv6 subnets. You can run it every week or month and keep IPAM updated
• Would you like to see IP address status history, when it went offline or if it uses same MAC address? IPAM now uses ICMP v6 protocol for scanning IP address status and also track MAC addresses in a history list.

Can't wait to see that live on your environment? If you under IPAM active maintenance go to your customer portal and download RC version. It's fully supported and you can install that as an update on your production systems.

You can also help us answer two questions about IPAM and get direct download links from HERE.

I'm happy to announce that IP Address Manager 4.1 RC1 is available for download and installation on your production servers.

Except bug fixes, there are two new big features we added into this release of IPAM:

1. ISC DHCP management and monitoring
   • Create, edit or remove ISC DHCP subnets directly in IPAM using the same UI as for Microsoft or Cisco DHCP
   • Manage ISC DHCP subnet options, ranges and pools (RFC standard options, including options 66 & 67 for VoIP settings)
   • Default alerts for high DHCP subnet utilization
   • Monitoring of ISC DHCP shared subnets and their utilization
   • Monitoring of availability of ISC DHCP servers and their subnets (up, down, unreachable)
   • Monitoring of ISC DHCP IP address static assignments within groups
2. Support for management of standard DHCP scope options on Microsoft or Cisco DHCP servers
   • Setup VoIP options (66 & 67) on your DHCP scopes
   • Manage all RFC standard DHCP options using web UI that describe usage of each option.
   • Automatic both-way DHCP scope option sync between IPAM and DHCP servers

The installation is available on your customer portal or via this RC agreement (IPAM 4.1 RC Participation Survey).

You should contact SolarWinds support in case of any problems or bugs you found.

We are looking to your feedback on this latest version.

list of fixed items:

Direct links:

http://downloads.solarwinds.com/solarwinds/Release/PreRelease14/RC/IPAM4.1RC2/SolarWinds-IPAM-v4.1-WebOnly.zip

http://downloads.solarwinds.com/solarwinds/Release/PreRelease14/RC/IPAM4.1RC2/SolarWinds-IPAM-v4.1-Eval.zip

http://downloads.solarwinds.com/solarwinds/Release/PreRelease14/RC/IPAM4.1RC2/SolarWinds-IPAM-v4.1-Full.zip

http://downloads.solarwinds.com/solarwinds/Release/PreRelease14/RC/IPAM4.1RC2/SolarWinds-IPAM-v4.1-FullWithSql.zip

http://downloads.solarwinds.com/solarwinds/Release/PreRelease14/RC/IPAM4.1RC2/SolarWinds-IPAM-v4.1-Poller.zip

Thanks to all of you who installed our IPAM 4.1 RC1 and validated the functionality on production environment.

We have fixed reported issues and other minor bugs and prepared RC2 which you can install as normal upgrade (download from your customer portal or direct links:

http://downloads.solarwinds.com/solarwinds/Release/PreRelease14/RC/IPAM4.1RC2/SolarWinds-IPAM-v4.1-WebOnly.zip

http://downloads.solarwinds.com/solarwinds/Release/PreRelease14/RC/IPAM4.1RC2/SolarWinds-IPAM-v4.1-Eval.zip

http://downloads.solarwinds.com/solarwinds/Release/PreRelease14/RC/IPAM4.1RC2/SolarWinds-IPAM-v4.1-Full.zip

http://downloads.solarwinds.com/solarwinds/Release/PreRelease14/RC/IPAM4.1RC2/SolarWinds-IPAM-v4.1-FullWithSql.zip

http://downloads.solarwinds.com/solarwinds/Release/PreRelease14/RC/IPAM4.1RC2/SolarWinds-IPAM-v4.1-Poller.zip

Below is the list of fixed issues:

Since the release on NPM 12.1 we've been hard at working building the next round of exciting functionality and improvements in existing functionality.  I'm pleased to share the following list of items we're working on, in no particular order:

• Network Insight for Cisco ASA - Covering things like VPN tunnel monitoring, ACL visibility, and improved platform health (H/A status, hardware health).
• Improved Huawei Device Support - Starting with AR and NE series routers, followed by S1700, S2700, S5700, and S77xx series switches.
• Improved Install/Upgrade - Faster, simplified product upgrades and installation of hot fixes, including updating multiple Orion products simultaneously.
• Integrated Disaster Recovery Engine - Disaster recovery will provide redundancy to the Orion platform in multi-subnet deployment configurations.
• Windows Authentication for SQL DB - Orion can optionally use AD user credentials to authenticate to the SQL database instead of SQL local credentials.
• Support for SQL AlwaysOn - Support for SQL AlwaysOn in a multi-subnet failover configuration
• Orion on RDS - Support for Amazon RDS as the repository for the Orion database
• PerfStack Improvements - Including support for syslog and SNMP traps, DPA integration, alert visualization and correlation improvements, NCM change correlation, and export to Excel.
• Improved dashboard customization
• Integrated search

アプリケーションの監視について、標準で用意しているテンプレートがあります。

詳細は、以下のドキュメントをご確認ください。

標準で対応しているアプリケーションやOSのリスト（英文）

Applications Supported by Server & Application Monitor

コンポーネントモニターの種類（英文）

Server & Application Monitor: Component Monitor Types

以下のようなコンポーネントモニターについての説明が上記リンクよりご確認いただけます。

DHCP User Experience Monitor

Directory Size monitor

DNS Monitor - TCP

DNS Monitor - UDP

DNS User Experience monitor

Download Speed monitor

Exchange Web Services User Experience monitor

File Age Monitor

File Change monitor

File Count monitor

File Existence monitor

File Size monitor

FTP monitor

FTP User Experience monitor

HTTP Form Login monitor

HTTP monitor

HTTPS monitor

IMAP4 monitor

IMAP4 User Experience monitor

JMX monitor

LDAP User Experience Monitor

Linux/Unix Script monitor

MAPI User Experience monitor

Nagios Script monitor

NNTP monitor

ODBC User Experience monitor

Oracle User Experience monitor

Performance Counter monitor

POP3 monitor

POP3 User Experience Monitor

Process monitor

Process monitor for Windows

RADIUS User Experience monitor

Service Status - SNMP

SSL Certificate Expiration Date monitor

SMTP monitor

SNMP monitor

SOAP component monitor

SQL Server User Experience monitor

TACACS+ User Experience monitor

TCP Port monitor

Tomcat Server monitor

VMware Performance Counter monitor

Web Link monitor

Windows Event Log monitor

Windows PowerShell monitor

Windows Script monitor

Windows Service monitor

WMI monitor

It is with pleasure to finally announce the first-ever, point-based store on thwack!  We're very excited to be able to give back to all of you who've helped us along the way with your feedback and work with the SolarWinds teams.  Below are the items available for purchase and a little information on how the process will work.

• Click here to visit the thwack Store!
• NEW and IMPROVED ordering process! Check it out here.
• Need to earn points? Go here to see how.
• Issues with an order? Contact us at ThwackStore@solarwinds.com, and we'll make sure to get back to you in 2-3 business days.

Will I lose my spot on the leaderboard or my badges if I purchase an item from the store?

No, you will not lose your spot on the leaderboard nor your badges.  However, the store will deduct these points from your available balance.  For example, if you have 5,000 points and you purchase a laptop sleeve for 2,000 points, your point value will reflect 3,000 but your spot on the leaderboard will not change.  In other words, the leaderboard runs off of your lifetime balance and all of your earned badges will stay in your profile.

Is the shipping cost covered?

Yes. There will be no cost to you.  However, we must mention that with the initial launch of the store we will only be able to ship to the U.S. and Canada. For international customers, if you have a U.S. or Canada shipping address where you can receive mail, we will gladly fulfill the order and ship to that address.

What countries do you ship to?

United States, Canada, United Kingdom, and Germany are currently the only countries we ship to.

My points were deducted, but I don't live in any of the eligible countries for shipping. How can I get my points back?

Please email thwackstore@solarwinds.com for assistance.

How soon will I receive my item?

After your order has been processed and shipped, you should receive your item within 7-10 business days.

How do I purchase an item from the store?

You will begin the purchasing process in a similar way, but will soon see the changes.

You'll be presented with a list of products you're able to purchase. After clicking the

purchase button, the item card rotates and presents a "confirm" button.

After clicking Confirm, you will be presented with a shopping cart dialog. Here, you can

review the items in the cart, checkout, or keep shopping.

A new icon in the header will show you the current number of items in your cart. Clicking

this icon will also bring up the shopping cart dialog. No longer will you lose your order

if you have to step away!

Clicking the Checkout Now button will transition the dialog to a form that allows you to fill

in a new address or select an existing address. *An existing address can only be used if

you already have one listed in your profile.

Once finished, you click on the Complete Order button.

After clicking the Complete Order button, you will then be presented with an Order Complete

dialog that explains what happens next.

Until an order has been confirmed Received by our fulfillment vendor, you will see an order

status icon in the header bar next to your login name. The number next to the icon indicates

the number of open orders.

Clicking this icon will present an Order Status dialog that shows the fulfillment stage the

order is in, along with a link to track the package it has already been shipped.

The last noteworthy thing to mention are the stages of an order. Orders can be in one of three states:

Submitted, Processing or Shipped.

Questions?  Feel free to post a comment below.

I've made some changes to the original Google Maps that I introduced about this time last year. This version provides a status icon on the map for each unique latitude and longitude value in the database. I'm leaving the old one up as it is better for environments where a large number of sites exist, and would simply be too cluttered with a status icon at each site.

Prerequisites:

1) Obtain Google API Key for Maps v3

2) Create and populate Custom Properties:

• Country
• City
• Latitude
• Longitude

Installation:

Copy files to the c:\inetpub\SolarWinds\Orion\GoogleMap\

Update your connection string and API key

Create a view in NPM using the Custom HTML resource, configure iFrame

See the movie (how to install the mod):

2013-07-25_10-43-25 - YouTube

Read the book (asp files, readme, notes on GitHub):

https://gist.github.com/BarefootAtomic/a396a12541ff97a2ce1f

Enjoy!

Andrew LaGrone, SCP#1368

This article provides quick information about  your current environment and health check , Further it  will help you address the most common reasons of  performance issues on to your server without sending the diagnostics to SolarWinds support  .

In this article you can also Audit your own environment quickly if its been setup as recommended by the Solarwinds MINIMUM requirements or according to the settings eliminating bottlenecks creating performance issues within the set environment .

This article also help to save time to upload the diagnostics for Support where you have air gap between the server and you can check the basic health check on the actual server itself .

There are lots of other benefits to check the environment health within the internal due to security procedure not allowing uploading the diagnostics for Solarwinds support .

Your check list

✔Server Hardware

✔Total Elements (Nodes /Interfaces/ Volumes)  been polled per server

✔SQL Server / Orion DB Size / Settings / Options

✔Webpages Customization

✔Check SQL Server Disk Performance

✔Orion Antivirus directory exclusion

Lets collect System diagnostics as below.

Navigate to Start -> SolarWinds Orion -> Documentation and Support

Launch the gray icon for Orion Diagnostics.> Click "Start"

This program will generate a .zip file as output.

( Unzip in a folder ) Right Click >  Select Extract Here .

Server Hardware

Lets check your System Hardware first if this even near to the Solarwinds MINIM recommended.

Go to the SystemInformation folder > Open the SystemInfo.txt file

You will be able to find the System hardware specification  below is an example where system is only assigned with 2 Physical CPU Sockets /

below is an example where the system is only assigned two CPU PHYSICAL SOCKETS which is below Solarwinds MINIMUM recommendation .

You must have to have MINIMUM 4 PHYSICAL CPU SOCKETS here .

System Type:               x64-based PC

✘Processor(s):              2 Processor(s) Installed.

                           [01]: Intel64 Family 6 Model 45 Stepping 7 GenuineIntel ~1600 Mhz

                           [02]: Intel64 Family 6 Model 45 Stepping 7 GenuineIntel ~1400 Mhz

                          Total Physical Memory:     49.082 MB

                          Available Physical Memory: 39.408 MB

                          Virtual Memory: Max Size:  56.250 MB

                          Virtual Memory: Available: 45.376 MB

                          Virtual Memory: In Use:    10.874 MB

Now open the SysInfo.csv file and check the further current CPU load on the System and CPU GHz level .

Below in an example where the CPU load in around 70% on the current system due to two main reasons .

Low Physical Sockets assigned

Low CPU power less then 3.0 GHz

You should be able to see MINIMUM 4 Physical Processors  Sockets as below .

System Model:              VMware Virtual Platform

System Type:               x64-based PC

✔Processor(s):              4 Processor(s) Installed.

                           [01]: Intel64 Family 6 Model 15 Stepping 1 GenuineIntel ~3493 Mhz

                           [02]: Intel64 Family 6 Model 15 Stepping 1 GenuineIntel ~3493 Mhz

                           [03]: Intel64 Family 6 Model 15 Stepping 1 GenuineIntel ~3493 Mhz

                           [04]: Intel64 Family 6 Model 15 Stepping 1 GenuineIntel ~3493 Mhz

BIOS Version:              Phoenix Technologies LTD 6.00, 4/14/2014

Further check how much memory is assinged and available for the system and check the TaskManager which application is consuming high memory .

In above case the System Hardware is not even near to the recommended SolarWinds production deployment therefor the CPU load will remain high therefor System resources.

The following table lists minimum hardware requirements and recommendations for your SolarWinds Orion server.

Installing multiple SolarWindsOrion Platform products on the same computer may change the requirements.

Hardware requirements are listed by SolarWinds NPM license level.

These minimum requirements are for the Orion Platform. Products that run on the Orion Platform may have different requirements, such as different OS or memory requirements.

Consult your product-specific documentation for the exact requirements.

For more details see below guide

NPM 12.0 system requirements - SolarWinds Worldwide, LLC. Help and Support

Total Elements (Nodes /Interfaces/ Volumes)  been polled per server

Go to folder "DB" > Open file "AllEngines.csv"

Check how many Elements you are polling per server

With only SolarWinds SLX license you can montior up to 12000 Elements and beyond this you will need an Additional Polling Engine to monitor.

I would also strongly advise you to check the belp post for any other questions if you are polling beyond 12000 Elements with single SLX Server.

Boost your server polling capacity with Stackable Poller license

Orion DB Size and settings

Go to the DBInfo Folder > Open DatabaseInfo.csv file

Check the Database Recovery Mode

Check the Total Database Size

Default DB Recovery should be SIMPLE (Strongly recommended)

• I have a very large Orion database. What should I check?
• I have database performance issues. How can i improve my database performance?
• Why is my Orion database growing so quickly?
• Why does my Orion performance decrease each day?
• Why is my Orion Web Console loading data at a slow rate?

For more details please see the post below and follow all the steps one by one to check your Orion Database Health and settings.

This guide will help you address the most common questions and issues related to the Orion database performance check and configuration without using the SolarWinds Database Administrator (DBA).

Check SQL Server Disk Performance

Quick Disk performance check for SQL server

Orion Antivirus directory exclusion for NPM

Antivirus directory exclusions for NPM - SolarWinds Worldwide, LLC. Help and Support

Quick Orion database health check guide

Quick Orion database health check guide - SolarWinds Worldwide, LLC. Help and Support

Web pages recommended settings

Tips for better Orion Web Console performance - SolarWinds Worldwide, LLC. Help and Support

Still have any question / need assistance ?

Please feel free to submit a new support ticket in relation to your question/error. Our support lines are available 24/7.

http://www.solarwinds.com/support/ticket

You can also contact the support by 24/7  phone support .

http://www.solarwinds.com/company/contact.aspx

Since we are seeing very frequent issue with ASR Memory Consumption . Let me try to explain in a little details.

Issue: Cisco ASR Showing 95 % / 98 %  Memory Consumed.

Troubleshooting :-

When we checked with PollerChecker Tool we found no other Memory Poller are been responded by the Device.

SolarWinds Knowledge Base :: How to Use the Poller Checker Tool

ONLY Responded Memory Poller is CiscoGen3

We then checked from the CiscoGen3 Memory poller i found following .

EXPLANATION OF EACH OID TABLE FUNCTION

cisco MemoryPoolName 1.3.6.1.4.1.9.9.48.1.1.1.2

Cisco ciscoMemoryPoolUsed 1.3.6.1.4.1.9.9.48.1.1.1.5

Cisco CiscoMemoryPoolFree 1.3.6.1.4.1.9.9.48.1.1.1.6

NAME OF MEMORY

.1.3.6.1.4.1.9.9.48.1.1.1.2.1 = STRING: "processor"

.1.3.6.1.4.1.9.9.48.1.1.1.2.6 = STRING: "reserved"

.1.3.6.1.4.1.9.9.48.1.1.1.2.7 = STRING: "image"

TOTAL MEMORY USED BY EACH NAME

.1.3.6.1.4.1.9.9.48.1.1.1.5.1 = GAUGE32: 1791774344

.1.3.6.1.4.1.9.9.48.1.1.1.5.6 = GAUGE32: 134217728

.1.3.6.1.4.1.9.9.48.1.1.1.5.7 = GAUGE32: 66994200

TOTAL PORTION OF MEMORY FREE

.1.3.6.1.4.1.9.9.48.1.1.1.6.1 = GAUGE32: 86892544

.1.3.6.1.4.1.9.9.48.1.1.1.6.6 = GAUGE32: 0

.1.3.6.1.4.1.9.9.48.1.1.1.6.7 = GAUGE32: 0

CALCULATION :

TOTAL USED MEMORY

1791774344 + 134217728 + 66994200 = 1992386272

TOTAL FREE MEMORY

0+0+86892544 = 86892544

TOTAL MEMORY

1992386272 + 86892544 = 2079278816

% MEMORY  UTILIZATION

1992386272 % 2079278816  = 95.8 %

/// <summary>

/// Memory poller for devices which support CISCO-MEMORY-POOL MIB (various Cisco devices)

/// <support pollertype="N.Memory.SNMP.CiscoGen3">

/// Poller utilizes GetSubtree request to gather used memory using OID:

/// ciscoMemoryPoolUsed = 1.3.6.1.4.1.9.9.48.1.1.1.5

/// Poller utilizes GetSubtree request to gather free memory using OID:

/// ciscoMemoryPoolFree = 1.3.6.1.4.1.9.9.48.1.1.1.6

/// Used memory is computed as SUM of all ciscoMemoryPoolUsed returned values.

/// Free memory is computed as SUM of all ciscoMemoryPoolFree returned values.

/// Total memory is computed as SUM of used and free memory.

Conclusion:-

By calculation above provided by the Node OID tables values .

Orion is marked the memory correctly by consuming 95% .

However We found the device is responded to following Poller for memory calculation other then the standard Cisco .CISCO-ENHANCED-MEMPOOL-MIB

Resolution

We have created Device Poller for such devices (attached )

Cisco ASR Memory Poller is attached .

Download  .

Go to Orion Web page > Settings > Manage Nodes >

Import the Poller

You will Notice "Cisco ASR Devices" poller will be included

Now go to the Node and do "List Resources "

Select the "Cisco ASR Devices" Poller

> Submit

Leave the System running for 10 ~ 15 min for the polling .

confirmed the system is now showing correct memory .