DESCRIPTION

This alert will detect and show deadlocks in SQL Server instance.

ALERT DEFINITION

To create this alert, click on Alerts > Manage Alerts tab and create a Custom Alert of type Custom SQL Alert - Multiple Numeric Return. Configure the alert similar to below.

Note: When DPA executes this alert, it will substitute the proper data for the keyword #DBID# (database ID internal to DPA).

Alert Name: Alert DeadLock

Execution Interval: 3 MInutes

SQL Statement:

SELECT char(13) + char(10) +

  'URL: http://SRVEFEVMDPA:8123/iwc/deadlockDetails.iwc?db_id=' + CONVERT(VARCHAR, DB_ID) + '&dl_id=' + CONVERT(VARCHAR, ID) + char(13) + char(10)

, 1

FROM (

  SELECT #DBID# AS DB_ID, dl.*, dlo.name

  FROM dpa_efecty.dbo.CON_DEADLOCK_#DBID# dl

  LEFT JOIN dpa_efecty.dbo.CON_DEADLOCK_OBJ_#DBID# dlo ON (dl.ID = dlo.ID)

) dl

WHERE D > DATEADD(MI, -5, getdate())

Execute Against: Repository

Units: N/A

High Threshold: Min 1, Max empty

It is my pleasure to announce that Network Performance Monitor (NPM) 2019.4 is now available and can be downloaded from the Customer Portal.

Note that we've changed the version numbering with this release. This and future releases will follow a "year.quarter" numbering system instead of the previous (12.5) system.

What's New in NPM 2019.4?

• Device View - Visually display your network switches on Cisco 2960 and Juniper devices to check port status, utilization, and position from the Orion Web Console.
• Real-time Charts - Display real-time data with new dashboard widgets:
  • CPU Load and Memory Utilization on Node Details.
  • Percent Utilization on Interface Details.
• Performance Improvements - Check out the improved load times for widgets.
• Updated Localization - Improved support for German and Japanese languages.
• Improved Port-type Mapping - Discover port types with more accuracy.

Device View

Device View allows you to see the physical layout of your network switch's interfaces (except management or console) in order to check port status, utilization, and position from the Orion Web Console. It is being released in NPM 2019.4 as a "technical preview", meaning we haven't added enough functionality to deem it a full-fledged feature. In this case, the limiting factor comes in the form of vendor support.

NPM 2019.4 includes Device View support for the majority of switches in the following families (provided they're not in a "stacked" configuration):

• Cisco Catalyst 2960
• Cisco Catalyst 2960L
• Cisco Catalyst 2960S
• Cisco Catalyst 2960X
• Cisco Catalyst 2960XR
• Juniper EX2200
• Juniper EX3300

In order for Device View to be available in the web console, the supported switch will need to be monitored as an SNMP node.

Once monitored, you'll be able to access the new subview from the Node Details page.

Device View can be filtered using the filter list on the left side of the page. Currently, you can filter the interfaces based on status. Interfaces that do not match the selected filters become opaque.

Device View also provides a side panel with additional interface details. This is not visible by default. To view the side panel, click on any interface in the Device View stencil. The side panel displays the caption of the interface, it's IP address, MAC address, duplex mode, and more.

Real-Time Charts

With NPM 2019.4, we're also releasing our first set of widgets that provide real-time data!

Real-time CPU Load & Memory Usage will now appear by default in the top-right position of the Node Details→Vital Stats page.

Real-time interface Percent Utilization will similarly appear in the top-right position of the Interface Details→Summary page.

These charts can also be added via the Add Widget panel on other appropriate views.

The Chart Refresh Time update interval for real-time data charts is set to 2 seconds by default. This can be changed in two ways:

• Via the Web Console Settings page:

• Via the Advanced Configuration page:

The polling settings are tied to PerfStack, and can be adjusted on the Advanced Configuration page in PerfStack settings.

Improved Port Type Mapping

This feature provides information which can be used for filtering interfaces by port type during the discovery process. The changes we've made are primarily on the backend, but you may notice some minor UI tweaks.

Performance Improvements

NPM 2019.4 includes many improvements to web performance. We think you'll notice a difference in how fast the pages load.

Updated Localization

NPM 2019.4 includes improved support for the Japanese and German languages.

What now?

Looking for more information on what we'll be working on now that 2019.4 is out the door? Take a look at What We're Working On. Don't see what you're looking for? Advocate your needs with a Feature Request.

Problem downloading F5 devices configuration ?

Please use build-in NCM device template for F5 devices.

It is called “F5 Big IP”. Before use it you  need to do some pre-configuration on device.

Basically you need to login on device web interface and configure user to login directly into Advanced shell right after connect instead of tmsh as it is right now. Details are there:

https://documentation.solarwinds.com/en/Success_Center/NCM/Content/NCM-F5-device-template-behavior.htm

With such configuration it will enabled full NCM support of device and you will be able to even download UCF and SCF configs. and you should not have any further issues with the F5 devices.

Only then the NCM will be able to download the full configuration from the F5 devices and will work without any issues .

Want F5 UCS Binary files to download ?

With NCM 7.5, one may now back up the UCS file for F5 devices as well as other vendors or machines that have binary files and not text. These files are stored in a shared drive and not the database, they do not participants in Real Time Change Detection, Config Change Reporting or Compliance Reporting in NCM. The primary objective was to allow NCM to get the backup of the devices and move them to the config archive folder on the server or wherever it was customized to be.

Back up the F5 UCS file in NCM 7.5 and Higher version other binary files such as .tgz and .tar

Other issues please below page

NCM troubleshooting landing page

I'm pleased to announce that Server & Application Monitor (SAM) 2019.4 is now available and can be downloaded from Customer Portal and solarwinds.com. In prior releases, SAM 6.9.x brought our AppInsight monitoring capabilities to your on-premises Active Directory environment and added quite a few Microsoft Azure and Office 365 application templates. Version 2019.4 is the next release following SAM 6.9.1 and is compatible with Orion Platform 2019.4.

What's New in SAM 2019.4

SAM 2019.4 release notes

Orion Platform 2019.4 release notes

AppInsight for Active Directory

Active Directory is the backbone application of every business, and as such we knew we wanted to do more. In many customer interviews, a clear theme arose - my company acquired a new company, and we're starting the painful process of merging assets. They need to access our corporate applications immediately. Enter the age old problem of keeping track of your configured domain trusts.

For those of you already monitoring your domain controllers with AppInsight for Active Directory, all that's necessary is to upgrade to SAM 2019.4.

Navigate in your menu to 'Applications' and Click on 'Active Directory'

A new widget to help track the trust relationship between your Trusted and Trusting domains will be at your fingertips.

Hovering over the relationship will show you additional insight into the trust attributes.

API Polling

Long time customers have enjoyed the flexibility of using our out-of-the-box application templates and customer shared application templates to monitor applications using component monitors such as the HTTP and HTTPS monitor. These component monitors among others allowed administrators to check the status of their websites, but over time the complexity of applications have moved the source of monitoring truth into standard defined APIs such as our own SolarWinds Orion SDK, SolarWinds Pingdom API and SolarWinds AppOptics API

Naturally, you can still use the flexibility of the PowerShell component monitor, or other scripting options, but why spend the time to debug a script when you don't have to?

Customers agree and have voted for a component monitor to be added.

SAM API Component Monitor

While this is not a component monitor in the traditional sense, we have begun to build something new.  The new workflow utilizes a new technology stack, a simplifies the design to allow for custom headers and brings some improvements to the tried and true workflow of application templates.

Even if you don't have an API at hand to test it out, you can utilize REST API test endpoints such as the one I've used below.

Try things out by Configuring SAM to monitor what Pingdom monitorsand let us know your thoughts on the new workflow.

Hardware Health for Nutanix Clusters

In 2015, our Nutanix partners detailed a process in which SolarWinds customers could gain visibility into their Nutanix environments using our SolarWinds UnDP solution.

Customers who utilized it wanted more, as evidenced by these THWACK requests and customer interviews.

Nutanix Support Virtual Platform

Add Nutanix to the VMan/SRM views

I'm happy to announce that in this release we have collaborated with the Virtualization Manager product team to deliver a combined technical preview of Nutanix monitoring along with deep visibility into the hardware health of their Nutanix supported hardware platforms

Hardware health for Nutanix appliances are available through the Prism CVMs, and thus are independent of the hypervisor (VMware, Hyper-V or AHV) hosted on the appliance.

After following the steps outlined in: Configuring SAM to monitor Nutanix environments for hardware health the monitored Nutanix host details page will contain the following details.

Upgrade Now from My Orion Deployment

Don't forget that you can upgrade to 2019.4 from your My Orion Deployment page if you're on SAM 6.9. For a refresher - check out how I upgraded my environment from SAM 6.9 to  SAM 6.9.1 - Upgrading from My Orion Deployment

What's Next

Looking for more information on what we'll be working on now that 2019.4 is out the door? Take a look at What We're Working On For Server & Application Monitor (Updated November, 2019) and advocate for the features you want us to be working on here Server & Application Monitor Feature Requests

Did You Know...

To get notified every time we add a new "Did You Know?", click on the follow button on the top right of this screen.

• AppOptics Trigger Trace - One of the more powerful features of AppOptics is Tracing. Distributed transaction tracing can help you understand the performance and behavior of a request. Although the standard AppOptics implementation includes 100 traces per minute, it is still a sampling. While that works great most of the time, there are times you might want to trace a specific request, especially if you are using AppOptics to monitor performance or debug an application while it is in development. No worries, we recently announced a feature called Trigger Trace; working together with trace options, we've made it easy for you to identify specific requests that you want to make sure have a trace. Read More

• We just released the SolarWinds^® AppOptics^™ Dev Edition, a new, free version of AppOptics aimed at helping developers gain visibility into an application's performance during the development cycle to ship code faster with fewer bugs. Read More

• Announcing comprehensive, real-time Azure availability and performance monitoring. AppOptics now provides in-depth monitoring of Azure Services and applications running on Azure App Service.  Be the first to know about issues with end-to-end visibility across all your Azure environments. Quickly troubleshoot your Azure applications running on a virtual machine (VM) or an Azure App Service. Read More

• It is now even easier to manage multiple environments in AppOptics. Technically we've always had environment support through the use of global tags and support for custom EC2 tags.  We recently announced some additional capabilities that further simplify managing multiple environments. Instead of needing to change a config file and specify a tag whenever a host or metric belongs in a different environment, simply use the correct token. Read More

• Now with one click, you can go directly from a trace into the logs associated with that trace. This new feature provides the ability to correlate the log messages from a traced transaction. Connecting the dots between the distributed trace and the related logs makes your life easier when troubleshooting application issues. Read More

• You can monitor AWS App Mesh with AppOpticsGaining insight and control over their service-to-service communication is a non-trivial problem. Conceptually operating at layer 5, service meshes offer a major advantage in providing a holistic framework to enhance observability, security, and control of your application flows without having to change any application code. They are also described as a decoupling of developers and operators from their interdependence in affecting service behavior. Read More

• AppOptics has a triple threat for troubleshooting. The product team is always looking at ways to improve, and that has resulted in the triple threat of troubleshooting–three powerful ways AppOptics helps you get to the root cause of performance problems (distributed tracing, live code profiling, and exception tracking). When all three are combined, you’ve got what you need to quickly and accurately identifying what is causing your applications’ poor performance Read More

• You can monitor Kubernetes with AppOptics. As an orchestration tool, Kubernetes already tracks the health and stability of each of its components including containers, services, nodes, and load balancers. If any of these components has a problem, Kubernetes is designed to respond to it to minimize downtime and increase operational efficiencies. By monitoring Kubernetes, DevOps team members can monitor the state of the cluster and help Kubernetes perform more effectively. You can monitor Kubernetes along with your entire infrastructure and application stack Read More

There was a situation where I needed to extract the swql/sql from pages which didn't load.

It look a bit of doing, but it was a simple matter of searching for the name of the view/resource and dump the data.

I tried to do in SWQL, but could find the "ResourceProperties" in SWQL.

SELECT v.ViewGroupName, v.ViewTitle

,r.ResourceTitle, rp.PropertyName, rp.PropertyValue

  FROMViews v

  join Resources r on r.ViewID = v.ViewID

  join ResourceProperties rp on rp.ResourceID=r.ResourceID

  where rp.PropertyName in('sql','swql')and ViewGroupName like'%LookAtMe%'

  --where rp.PropertyName in('sql','swql') and r.ResourceTitle like '%Cleanup%'

This is just something useful to have in the toolbox. 

Amit

With our most recent release expanding support for Cisco CUCM, we bring you a list of items we are working for the future of VNQM.

VNQM

• Improvements in HA failover support - more robust failover handling in the job scheduler.
• Expanded support for IPSLA operations on Cisco Nexus switches.
• Basic Juniper RPM UDP-based performance monitoring.

Orion Platform improvements

• UI performance optimizations - Faster and more responsive web UI
• Centralized upgrades - pre-stage upgrades for reduced downtime

Learn more about the Orion Platform improvements here: The Orion Platform

Got more ideas for our roadmap? Submit or vote on an existing feature request!

jreves

You ask, we listen. Many of the top features being worked on in NPM are generated through your feedback - specifically your votes in our NPM Feature Requests forum and your participation in our Feedback Sessions.

Here's what the NPM Team is currently working on:

• UI Performance Optimizations - continuing to address our largest complaint in the last 10 years: user interface performance
• Microsoft Azure Integration - visibility into Azure Virtual Network Gateways, specifically VPN status and throughput
• Device Views - improving Device View by adding support for switch-stacks and additional vendors
• Improved Device Support - additional device support for commonly requested vendors
• Improved Interface Status - applying enhanced node status to interfaces
• New Dashboard Framework - next-generation summary dashboard framework
• Orion Maps - bridging the feature parity gap with Network Atlas

GIVE US FEEDBACK

We actively refine the product roadmap to solve your problems. Participate in Feedback Sessions for THWACK points and personalized input into the future of NPM. You can also submit and vote on NPM Feature Requests.

Hello thwack team. I would like share this information.

Actually we have knowledge base about how to change logo for SolarWinds but this only is for the logo on the upper left corner, as follow

if you whan to do it this KB its work:

Change the Orion Web Console logo in the Orion Platform

But in this occation we will change this logo on the main loggin page (I didn't find KB about this):

To do that we need a imagen in .svg format, if you dont know how to obtain this file you can use Inkscape program or any other program to do it. (youtube tutorial!!!)

Create two files with the names: SolarWinds-Logo.svg and SW-logo.svg

And copy it on the path of the main poller server: C:\inetpub\SolarWinds\Orion\images\Login and reemplace it this files (create a backup for old files)

After that go to your web page SolarWinds of session login and the logo should change

I don't know if when executing a wizar it will change to its original state, if so, we only need to change the files again until SolaWInds allow to do it from some configuration section

Remember to consider backup or snapshot options as a best practice before any changes. I hope it works for you

Regards

Alan Martinez

@networksecuresv

※以下の内容は、solarwinds公式情報や過去事例、及び一般情報などをまとめた情報であり、公式サポート情報ではありません。

このトピックは、Orion製品導入に関する予備知識として、参考的なヒントを羅列したものです。

(有用情報があり次第、随時更新予定)

[ハードウェアリソース]

・CPUは、クロック数よりも、コア数が多いほど、概ね良い

・一般的に公開されているベンチマーク結果が良いほど、良い

・特にメモリは、多いほど良い

　(*各システム要件に記載の必須/推奨リソース値は、純粋に各Orion製品が消費するリソースを示す。OSや他のソフトウェア(AntiVirusなど)の必要リソースも別途考慮すること)

・SSDの利用を推奨。(Orionでは小さなデータを大量に扱う為、I/Oが速いほど良い。RAID1或いはRAID10を推奨。SSD環境での導入時間はHDDと比較しても圧倒的に速い)

・NTAやLogAnalyzer(Orion Log Viewer含む)のように、Orionポーリングデータよりも更に小さく大量のデータを扱う製品では、よりSSDの利用を推奨する。

・デフォルトの導入パスであるCドライブは、以下のような点を考慮して、長期的にも十分な空きが確保できるように、予め多めに確保しておくことが望ましい

　　OSやアンチウィルス、セキュリティ関連の導入必要空き分、各種アップデート、一次作業フォルダ、ログ、など

　　搭載メモリ数に応じて、メモリスワップ領域、メモリダンプ領域確保

　　(参考：昨今では、Cドライブが80~100GB程度あれば、概ね問題ないと思われるが、個々環境での使われ方も確認のこと)

・通常運用時において、OSのドライブ(C:)には、搭載メモリ量の1.5倍前後の空きが常時あることが望ましい

[SQLサーバ構築について]

・構築するSQLサーバがOrion専用であれば、「既定のインスタンス」の利用が簡単

・照合順序は「Japanese_CI_AS」 (*日本語環境に日本語SQLを導入時のデフォルト設定)

・SQLDBの認証モードは「混合」とし、SQLサーバ認証(sa)の利用が確実

　　(*AlwaysOnなど、Windows認証を利用する必要がある場合は、パスワード有効期限を無制限にする)

　　(*トラブル時などの場合も、saでのアクセスが最も確実)

・運用上特別な理由がない限り、復旧モードは「単純」を推奨 (Logの肥大化を防ぐ)

・領域構成の例。(*SQLサーバ導入時に指定しておくのが簡単。いずれも必須では無いが、複数製品でライセンス数が大きいほど、推奨度は高い)

　　Disk1 : OS (RAID1推奨)

　　Disk2 : ページファイル (RAID1推奨)

　　Disk3 : SQLデータ領域 (SQL MDF SQL、Fileグループ用。物理的に分けられたRAID1+0推奨)

　　Disk4 : SQLログ領域 (SQL LDF Transaction Log用。物理的に分けられたRAID1+0を推奨)

　　Disk5 : tempdb データ領域 (RAID1+0推奨)

　　Disk6 : tempdbログ領域 (RAID0で可)

　　Disk7 : (必要に応じ) バックアップ用領域 (*NASなどの外部領域を強く推奨)

　（参考：SQL導入ウィザード時の変更箇所。推奨例ではありません！）

・SQLサーバは、Orionサーバとは別立てとすることを強く推奨する。(パフォーマンスに大きく影響する為。複数製品でライセンス数が大きいほど推奨度は高い)

　　*別立て推奨の理由：

　　　- Orionが取扱うデータ(ICMP, SNMP, NetFlow, Syslog, Trap, etc)は、個々のデータは非常に小さく、大量

　　　- ポーリング：小さい大量のデータを収集 (In) > 内部処理> DBに吐出し (Out)

　　　- DB：小さい大量のデータの書込み (In)

　　　- Webコンソール/ アラート/ レポート：DBに対するクエリ処理で読込む (Out)

　　　- 小さい大量のデータ処理は、(大きな塊のデータ処理よりも)リソース消費が高い

　　　- 以上より、Orion、DB共に細かい大量のデータ処理とI/Oが発生する。I/O処理はOSに依存

　　　- (パフォーマンス問題や拡張などで) 後でDBを分ける必要が出た場合、運用の停止と作業時間が発生する

・SQL Express Edition でも技術的には構成可能。但し、Expressは様々なリソース制限がある為、本番環境では利用しないことを強く推奨する。

・構築時にどうしてもExpressを利用する場合は、将来的にStandard/Enterprise Edition への更新や移行を考慮しておくこと。

・NTAやLogAnalyzer(Orion Log Viewer含む)は、デバイス側からの送付を受信する方式(Pollingではない)ので、毎秒の処理データ数が不規則で、且つデータはPollingデータよりも更に小さく大量の為、データベースは、OrionDBとは別に構成する必要がある。

　(但し、ハードウェアリソースが十分である限り、同一SQLサーバインスタンス上への構築は可能)

[Orion導入について]

・Windowsアカウントは、Local Administrator権限を持つアカウントでの導入が必要 (*Domain AdminはNG)

・ドメインコントローラへの導入は未サポート

・ドメインへの参加は、Orion導入が完了してから実施することが好ましい

・導入前に、Windows Updateは予め最新状態にしておく

・(可能なら)NetBIOSは不要であれば無効化する

・必要ポートの開放は、インストールファイルを実行前に実施しておくこと。(或いは導入時はWindows Firewallを切っておき、完了後に設定する)

・AntiVirusやセキュリティ関連のツールが先に導入されている場合、導入時は無効化しておく。導入後はスキャン除外フォルダ設定を実施すること

・インストーラファイルは評価版/製品版の区別はなく、正規ライセンスを投入すればそのまま運用でも利用できるようになる。

・評価では、Windows10などのクライアントマシンもサポートしているが、ローカルアドミンアカウントの利用制限、セキュリティ上の制限、必要なコンポーネントの導入制限、などのクライアントOS環境特有の条件により、導入失敗や正常な挙動を示さないケースが多く、評価目的においてもクライアントOSの利用は推奨しない。

・最新版における正式サポートOSは、Windows Server 2016 と 2019

・Orion製品 2019.4 以降から、インストーラウィザードは日本語化されている

・インストーラファイル実行後にウィザードが走り、軽量インストールを選択すると、MSSQL ExpressがOrion製品と同一サーバに導入され、ほぼ全てのプロセスが自動で完了する。

　　(*軽量インストールは評価専用と考えるべき。上の通り、OrionサーバとSQLサーバを別構築とすることを強く推奨)

    ※補足：インストーラウィザードでの選択肢について

                    軽量インストール (Lightweight Installation)：Orion製品とSQLが一緒に導入される。評価専用としての利用が賢明

                    標準的なインストール (Standard Installation)：SQLサーバが、別サーバ上に用意されている状態で利用する。実運用の構築での選択肢

                    スケーラビリティエンジンを追加 (Add a Scalability Engine)：Additional Polling Engine, Additional Web Server, HA/DR の構築時に利用する

・デフォルトの導入先フォルダ「C:\Program Files (x86)\SolarWinds\Orion」は、特に理由がない限り、このままでの利用を推奨。

・標準的なインストールの選択では、初回ウィザード後に走る「設定ウィザード」にて、SQLサーバの場所を指定する

・最新のインストーラ(オンライン/オフラインに限らず)では、導入初期のウィザード内において、導入されたい製品を選択すれば、全て一括での導入が可能

・Orion製品 2019.4 以降から、Orion Log Viewer(OLV)の導入が選択できる

     (*OLVは、ローカルツールSyslog/Trap Viewer の後継ツール。OrionDBとは別に専用のDBを設ける)

・Orion設定ウィザードにて、SQLサーバ認証ではインスタンスへの接続は「sa」を、DBへの接続は初期設定のOrionアカウント(或いはsa)の利用が確実。

[その他]

・導入(設定ウィザード完了)直後はCPU利用率が高いので、しばらくして落ち着いた後にWebコンソールにアクセスするのが良い

・グラフ表示には多くデータが取込まれる為、長期間の表示設定やレポート作成において、パフォーマンスへの影響が出る可能性がある

※関連情報

・導入プロセスのビデオ(英語)

https://support.solarwinds.com/SuccessCenter/s/article/How-to-Install-NPM-and-Other-Orion-Platform-Products-Video

・各製品ごとの開放必要ポート

https://documentation.solarwinds.com/en/Success_Center/orionplatform/Content/core-solarwinds-port-requirements.htm

・導入後のAntiVirusのスキャン除外フォルダ設定

https://support.solarwinds.com/SuccessCenter/s/article/Files-and-directories-to-exclude-from-antivirus-scanning-for-Orion-Platform-products

・OrionサーバのMigration ビデオ(英語)

https://support.solarwinds.com/SuccessCenter/s/article/Migrating-an-Orion-Platform-Product-Installation-Video

Case study : One of the Huawei device failing download the configuration.

NCM few nodes failing downloading config files (Connection Refused ) / (Connection TimeOut) Error

View live NCM Job Logs activity for any failure / Errors / Performance

Checked the SSH to the device

Checked the Session Trace

[12/16/2019 4:30:19 PM] -----------------NCM 7.6-------------------

[12/16/2019 4:30:19 PM] UseCustomMorePromptBehaviour: False

[12/16/2019 4:30:19 PM] MorePromptKey:

[12/16/2019 4:30:19 PM] Custom MorePrompt Pattern:

[12/16/2019 4:30:19 PM] Login Attempts: 1

[12/16/2019 4:30:19 PM] Custom UserName Prompt:

[12/16/2019 4:30:19 PM] Custom Password Prompt:

[12/16/2019 4:30:19 PM] Custom Question Prompt:

[12/16/2019 4:30:19 PM] Device Template: Generic-Enterasys-1.3.6.1.4.1.2011.2.23.462  Connection Profile: Switches Huawei SSH

[12/16/2019 4:30:19 PM] System Name: xxxxxxxxxxxx

[12/16/2019 4:30:19 PM] System Description:

[12/16/2019 4:30:19 PM] System OID: 1.3.6.1.4.1.2011.2.23.462

[12/16/2019 4:30:19 PM] OS Image:

[12/16/2019 4:30:19 PM] OS Version:

[12/16/2019 4:30:19 PM] UseExactPromptMatch=False

[12/16/2019 4:30:19 PM] Menu-Based mode=False

[12/16/2019 4:30:19 PM] FreezeLoginForPreCommands mode= False

[12/16/2019 4:30:19 PM] FISP mode= False

[12/16/2019 4:30:19 PM] WODSSH Version: 3.0.0.184

[12/16/2019 4:30:19 PM] UseVirtualPromptForCommands False

[12/16/2019 4:30:19 PM] VirtualPrompt:

[12/16/2019 4:30:19 PM] VirtualEnablePrompt:

[12/16/2019 4:30:19 PM] Responce Timeout in seconds: 15

[12/16/2019 4:30:19 PM] Connection Timeout in seconds: 45

[12/16/2019 4:30:19 PM]

-->StateChange: Connecting to server<--

[12/16/2019 4:30:20 PM] Got HostFingerPrint:

[12/16/2019 4:30:20 PM] SWTelnet9 Crypto Information Begin

[12/16/2019 4:30:20 PM] Protocol = SSH2

[12/16/2019 4:30:20 PM] RemoteName = SSH-2.0--

[12/16/2019 4:30:20 PM] SCcipher = aes128-cbc

[12/16/2019 4:30:20 PM] CSCipher = aes128-cbc

[12/16/2019 4:30:20 PM] Keys = ssh-rsa

[12/16/2019 4:30:20 PM] SWTelnet9 Crypto Information End

[12/16/2019 4:30:21 PM]

-->StateChange: Connected to server - idle<--

[12/16/2019 4:30:21 PM] Solarwinds.Net SWTelnet9 Version 9.0.27

[12/16/2019 4:30:21 PM] Connected!

[12/16/2019 4:30:21 PM] -->

[12/16/2019 4:30:21 PM] --> Warning: The initial password poses security risks.

[12/16/2019 4:30:21 PM] --> The password needs to be changed. Change now? [Y/N]:

[12/16/2019 4:30:21 PM] ProcessLogin State: 0

[12/16/2019 4:30:21 PM] Standard password prompt detected

[12/16/2019 4:30:21 PM] <-- ********************

[12/16/2019 4:30:21 PM] -->

[12/16/2019 4:30:21 PM] --> Error: Please choose 'YES' or 'NO' first before pressing 'Enter'. [Y/N]:

[12/16/2019 4:30:21 PM] ProcessLogin State: 3

[12/16/2019 4:30:21 PM] TimerTick: mstrData=<Error: Please choose 'YES' or 'NO' first before pressing 'Enter'. [Y/N]:> State=3 - Connected to server - idle

[12/16/2019 4:30:21 PM] Pending Disconnect = False

[12/16/2019 4:30:23 PM] TimerTick: mstrData=<Error: Please choose 'YES' or 'NO' first before pressing 'Enter'. [Y/N]:> State=3 - Connected to server - idle

[12/16/2019 4:30:23 PM] Pending Disconnect = False

[12/16/2019 4:30:25 PM] TimerTick: mstrData=<Error: Please choose 'YES' or 'NO' first before pressing 'Enter'. [Y/N]:> State=3 - Connected to server - idle

[12/16/2019 4:30:25 PM] Pending Disconnect = False

[12/16/2019 4:30:25 PM] Pre-Commands: Waiting more than 3 seconds for response start sending pre-command if any...

[12/16/2019 4:30:27 PM] TimerTick: mstrData=<Error: Please choose 'YES' or 'NO' first before pressing 'Enter'. [Y/N]:> State=3 - Connected to server - idle

[12/16/2019 4:30:27 PM] Pending Disconnect = False

[12/16/2019 4:30:27 PM] Pre-Commands: Waiting more than 3 seconds for response start sending pre-command if any...

[12/16/2019 4:30:29 PM] TimerTick: mstrData=<Error: Please choose 'YES' or 'NO' first before pressing 'Enter'. [Y/N]:> State=3 - Connected to server - idle

[12/16/2019 4:30:29 PM] Pending Disconnect = False

[12/16/2019 4:30:29 PM] Pre-Commands: Waiting more than 3 seconds for response start sending pre-command if any...

[12/16/2019 4:30:31 PM] TimerTick: mstrData=<Error: Please choose 'YES' or 'NO' first before pressing 'Enter'. [Y/N]:> State=3 - Connected to server - idle

[12/16/2019 4:30:31 PM] Pending Disconnect = False

[12/16/2019 4:30:31 PM] Pre-Commands: Waiting more than 3 seconds for response start sending pre-command if any...

[12/16/2019 4:30:33 PM] TimerTick: mstrData=<Error: Please choose 'YES' or 'NO' first before pressing 'Enter'. [Y/N]:> State=3 - Connected to server - idle

[12/16/2019 4:30:33 PM] Pending Disconnect = False

[12/16/2019 4:30:33 PM] Pre-Commands: Waiting more than 3 seconds for response start sending pre-command if any...

[12/16/2019 4:30:35 PM] TimerTick: mstrData=<Error: Please choose 'YES' or 'NO' first before pressing 'Enter'. [Y/N]:> State=3 - Connected to server - idle

[12/16/2019 4:30:35 PM] Pending Disconnect = False

[12/16/2019 4:30:35 PM] Pre-Commands: Waiting more than 3 seconds for response start sending pre-command if any...

[12/16/2019 4:30:37 PM] TimerTick: mstrData=<Error: Please choose 'YES' or 'NO' first before pressing 'Enter'. [Y/N]:> State=3 - Connected to server - idle

[12/16/2019 4:30:37 PM] Pending Disconnect = False

[12/16/2019 4:30:37 PM] Pre-Commands: Waiting more than 3 seconds for response start sending pre-command if any...

[12/16/2019 4:30:37 PM] TimerTick: Login Timeout

[12/16/2019 4:30:37 PM] Disconnected - From: 100.100.100.100

Cause:

Right after login device ask question:
Warning: The initial password poses security risks.
The password needs to be changed. Change now? [Y/N]:

NCM is not expecting such password question and fail to login.

Resolution

Suggest customer just login on device using putty and change password to more complex so this warning disappears. After that NCM should login fine on device

Hello everyone .

Welcome to the NCM Troubleshooting Landing Page in this post i have tried to address most common issues related to the NCM Module .

If you think something is missing / need to add please feel free to comment under the post .

This page will help you to Troubleshooting your issues where you have offline environment without sending the diagnostics to the Solarwinds support.

Please Note: Currently supported software versions  Network Configuration Manager (NCM)

Latest Version: 8.0

Oldest Supported Version: 7.6

Solarwinds strongly recommend for an upgrade to the latest version with HF installed - More details you can find out under the posts below linked

Why You Should Be Upgrading Orion and SQL Server

Are you using the older version of NCM ? Please see the post below

NCM-Orion- Upgrade

Fresh Orion deployment Vs upgrade older version

Which Orion logs i should check when upgrading / installing HF activity

Orion Platform Products Installation and Upgrade Guide

NCM requirements for SQL credentials during Orion Configuration wizard

Why You Should Be Upgrading Orion and SQL Server

Orion Platform 2018.4 Centralized Upgrades Walkthrough

Troubleshooting NCM Jobs

How can i troubleshot NCM Jobs performance?

Where i can see NCM Job logs ?

Where i can see NCM activity logs ?

Why i am unable to download the device configuration ?

I have Errors downloading device configuration which logs i should check?

NCM connection test is failed to device what to check and how to correct it ?

I want to see what NCM is doing in the logs and live activity ?

I am running NCM Job and few devices are failing downloading configuration (Most common)

Make sure you are able to connect to the device from the poller

Make sure you are able to download the configuration from the devices manually

Troubleshooting NCM performance for jobs /devices downloading configs failure

Troubleshooting NCM  Inventory Jobs

NCM Inventory Job is taking to much time / Which nodes are taking long time /  Where i can see real time inventory job logs

I have problem with NCM Inventory Job what to check  where to check the logs ?

Troubleshooting Device Download Issues

Which file should I monitor to see which router/switch NCM has backed up, or is trying to backup ?

NCM nodes failing downloading Error message: connectivity issues, discarding configuration / "show running" on a Cisco switch ( % Invalid input detected at '^' marker. )(Most common)

NCM few nodes failing downloading config files (Connection Refused ) / (Connection TimeOut) Error  (Most common)

View live Orion log activity Kiwi Log Viewer

View live NCM Job Logs activity for any failure / Errors / Performance

Troubleshooting NCM performance for jobs /devices downloading configs failure

VIEW LIVE NCM logs NCM Connection profile test Compare Success and Failure and troubleshot understanding the reason of Failure (Most common)

Troubleshooting NCM Config Search

NCM Default Database and Archive Maintenance job

Disable NCM Search to increase performance

Download configuration through SNMP without device login credentials

Download configuration through SNMP without device login credentials

Troubleshooting downloading F5 devices configuration

NCM troubleshooting downloading F5 devices configuration

Back up the F5 UCS file in NCM 7.5 and Higher version other binary files such as .tgz and .tar

Troubleshooting RealTime RTCN Notification

Troubleshot NCM RealTime Change Notification RTN logs / email issues

I am not receiving Real Time Change Notification emails ? Why ? What to check and which logs ?

Creating real time notifications for non Cisco devices Vendors

Configure real-time change detection in NCM

Troubleshooting Firmware Upgrade Issues

Where i can see NCM View firmware vulnerability logs if its completing the task ?

What permission required on firmware storage folder ?

Firmware Upgrade storage unable to obtain read-write access to network share using specified credentials

Stack switch firmware upgrade / Questions / Feature Requests

Firmware Upgrades for stacked Cisco switches

Support for IOS Firmware Upgrades for Stacked Switches

Firmware upgrades access for non-admin users

All NCM Feature Requests can be found here (Most common)

Network Configuration Manager Feature Requests

Troubleshooting NCM Syslog / Traps

Tips and tricks for managing traps and syslog in Orion NPM

I am not receiving Syslogs / Traps from a device how can i troubleshot

NCM Device Template related questions

List of supported NCM devices(Most common)

Creating a new NCM Device Template explained

Manage NCM firmware upgrade templates

Create an NCM config change template

Best practices for NCM device command templates

Create device templates in NCM

Basic NCM config change template commands

A Few Tips and Tricks When Creating NCM Config Change Templates

More Automation in NCM: Usage of Variables and Custom Properties in Command Scripts and Config Change Templates

How to use EOL/EoS Feature in NCM

How to use the EoL/EoS Feature in NCM

SolarWinds EOL Lookup: Which of My Devices Will Become End-of-Life?

Missing or Incorrect EoL/EoS Data

NCM Logs Location

View live Orion log activity Kiwi Log Viewer

NCM Database health check and Troubleshooting performance

Quick NCM-Orion database health check guide

SQL High CPU troubleshooting checklist

Regular expression / Config Comparison issues - Ignore Blank Lines

NCM config comparison showing blank line

How do I ignore lines in downloaded configs when comparing in NCM

Cirrus Regex pattern for ignoring blank lines with whitespaces

Help with regular expressions and config change reports

NCM Compliance Rule RegEx at the end of the line

Regular expression pattern matching examples

Exclude config content from comparison in NCM

Conflict: Running configs and startup configs do not match

Create and manage policy rules

How to Create and manage policy rules

General Questions / How to in NCM

NCM How do I push a config to a particular model of switch

Overall Running vs. StartUp Config Conflicts Chart shows Unknown

Adding filters to charts in NCM on the Config Summary page

NCM "OVERALL RUNNING VS. STARTUP CONFIG CONFLICTS" SWQL REPORT

Exclude config content from comparison in NCM

NCM use of Regular Expressions in Comparison Criteria

Conflict: Running configs and startup configs do not match

Example NCM command script with variables

Automate tasks with NCM command scripts and jobs

Create an NCM job to execute a command script on devices

Troubleshoot NCM / Orion Alerts

Quick Troubleshoot steps for Orion Alerts

Using Custom Properties sending Alert emails

Learn how to Troubleshooting NCM  Example - Cases

NCM Not downloading full configuration [Case studies]

Issue with Huawei device - [Unable to log into router: Time Out]

NCM backup failed ERROR: Running config: Configuration post processing error.See NcmBusinessLayerPlugin and DPE logs

NCM Nightly Jobs suddenly stuck - Reboot System worked [Case Study]

Palo Alto Features

Introducing Network Insight for Palo Alto Networks

Still need assistance from Solarwinds Support

Tips and Tricks on opening a Support Ticket with SolarWinds

Simplify and automate these patches and more with SolarWinds Patch Manager.

Check out the attached spreadsheet for recent patches.

The Patch Manager catalog contains the following products:

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To all,

I've created a query to list nodes which aren't NCM licensed by Vendor. I have a huge environment with a lot of network discovery, so I'm not the one cleaning up the results. Therefore I want to enable people to quantify when nodes are added that aren't in NCM.

Add this to a report or to a custom query widget.

--Query to filter NCM unlicensed nodes based on vendor criteria
SELECT CN.OrionNode.Vendor
, CN.OrionNode.Caption --node name from OrionNode table
--commented  , CN.OrionNode.CustomProperties.Region
--remove the "--commented" part to filter by a custom property named Region and/or define your own 
FROM Cirrus.NCMNodeLicenseStatus CN --create a name to identify this table (CN)
WHERE LicensedByNCM = 'No'  AND 
(CN.OrionNode.Vendor LIKE 'Cisco' 
Or CN.OrionNode.Vendor LIKE 'Palo%' 
OR CN.OrionNode.Vendor LIKE 'Brocade%' 
OR CN.OrionNode.Vendor LIKE 'Riverbed%' 
OR CN.OrionNode.Vendor LIKE 'Citrix%')

So I added a custom property just so you can list one if you feel is appropriate alongside this as an index. I want to specifically highlight LicensedByNCM = No. Not LicensedByNCM != Yes, because then you'll pick up nodes with a "never" status.